Dear Valued Customer,
We hope this message finds you well. We are writing to inform you of the next phase in our sunset plan of all services for KnowRoaming SIM Card/SIM Sticker users.
End-of-Life Announcement
Following our notification in January 2022, we ceased all new sales of our SIM Cards/Stickers and are moving forward with the next phase, which will discontinue all services for SIM Cards/Stickers.
Key Dates to Remember
September 1st: Last day to reload credit to your accounts. After this date, the ability to reload will be removed.
June 1st, 2025 (nine months later): All services for SIM Card/Sticker users will be unavailable and unsupported.
KnowRoaming eSIM Continues
Please note that this end-of-life announcement does not impact those using KnowRoaming eSIM. Customers with compatible devices can continue to purchase eSIMs from
www.knowroaming.com.
Connect Anywhere, Anytime, for Less
Stay connected with ease while exploring the globe with KnowRoaming travel eSIMs, offering affordable data across more than 200 destinations. Ready to explore? Use discount code HELLOKRESIM at checkout and get 30% off your first KnowRoaming eSIM, valid until 30 September 2024.
Important Information Regarding Balances and Refunds
Balances from your SIM Card/SIM Sticker accounts cannot be transferred to purchase eSIMs. We encourage you to use your remaining balance before the service becomes unavailable.
Refunds are only eligible for reloads that have taken place within the last nine months.
We appreciate your understanding and understand that this may cause some inconvenience. Should you have any questions or require further assistance, please do not hesitate to contact our customer support team.
Thank you for being a valued customer.
Best regards,
- The KnowRoaming Team
